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MANAGEMENT
Accomplished and dynamic professional with strong background and knowledge in human resources, facilities, project, safety and operations management, and proven expertise in collaborating with senior management to deliver efficient business management strategies critical in obtaining organizational and client goals. Results-focused and a savvy leader, highly competent in recognizing and accelerating peer?s strengths, with working knowledge of the principles and techniques of effective supervision and training. Proactive with excellent interpersonal and communication skills, well-experienced in working with different teams and personalities including clients and vendors as well as working on own initiative.
Core Competencies
Operations Management ? Re-engineering and Functional Change Management ? Strategic Planning
? Facilities Management ? Process Improvement ? Staff Supervision, Training and Development
? Contract Management & Bid Evaluation ? P&L and Budget Management
PROFESSIONAL EXPERIENCE
JACOBS ENGINEERING, Hammond ? IN 8/2009 ? Present
Facilities Manager, BP Whiting Refinery ? Whiting IN
Oversee operational activities and maintenance of BP?s Learning and Development Center with an annual spending of over $2.5 million. Handle contractual oversight of HVAC, snow removal, janitorial, plants, alarm, on-site security, landscaping, building lease and vending. Maintain general building preventative maintenance programs, project management and specialized service requests. Carry out scheduling and database management, media, audio visual and IT functions.
Key Highlights:
? Manage payment & coordination of building services to include but not limited to roofing, plumbers and various service technicians, water, electricity, garbage removal, recycling program, natural gas, general business licensing or permits and general light contractor work.
? Support administration of Art Collection valued over $61,000.
DONTE MEDICAL, Oak Lawn ? IL 2/2008 ? 8/2009
Office Manager
Handled operations in a small medical office; answered phones, scheduled patients, prepared doctor correspondents, and managed medical billings and records. Supplied new physicians and physician?s assistants with credentials, and monitored expiration of licensing, insurance and certifications.
Key Highlight:
? Wrote grant applications and participated in presentations involving business development and expansion.
GCA SERVICES GROUP, Conshohocken ? PA 9/2006 ? 12/2007
Regional Business Services Manager, Caterpillar ? Peoria, IL; Kraft Foods ? Champaign, IL
Directed all aspects of the regional operations within assigned budgetary targets, including sales, account management, personnel hiring, training, and retention. Handled the requisition of materials and supplies as necessary and maintained records and cost reports. Assessed and resolved employee relations issues, and provided counselling and guidance to the staff and management regarding disciplinary actions. Carried out performance reviews and delivered key personnel decisions including promotions and termination of staff in compliance with the company?s policy.
Key Highlights:
? Conceptualized and executed strategies focused on delivering exceptional service and employee developed while enhancing profitability.
? Developed, implemented, and managed Key Performance Indicators to optimize services.
? Handled P&L responsibilities, managing regional revenues amounted in excess of $7.5 million.
ESS / CROTHALL SERVICES GROUP, Wayne ? PA 4/2005 ? 9/2006
Director of Support Services, BP ? Naperville, IL
Handled long and short-range planning, fiscal operations, and staff management. Directed and controlled all support services including facilities management, patient transportation, and environmental services with emphasis on meeting the company?s operating and financial goals, client objectives, and customer needs.
BOWNE BUSINESS SOLUTIONS, Chicago ? IL 8/2004 ? 4/2005
Operations Manager, Mercer HR Consulting ? Chicago, IL
Executed store staffing strategies, scheduled work assignments and delegated tasks. Developed techniques to ensure completion of assigned tasks, and implemented employee development and trainings. Facilitated the hiring process, reviewed job applications, forecasted and evaluated workforce planning data.
Key Highlights:
? Coordinated the focal review process for management and associates to ensure a consistent administration of performance evaluation, compensation recommendations, system data entry, and written performance reviews.
? Maintained budget and fiscal responsibility by setting effective financial plans.
? Effectively handled all internal communication and ensured proper payroll administration.
PITNEY BOWES MANAGEMENT SERVICES, Chicago ? IL 6/1999 ? 8/2004
Customer Operations Manager
United Way of Metropolitan Chicago ? Chicago, IL, 9/2001 ? 8/2004
Searle/Pharmacia ? Skokie, IL, 5/2001 ? 9/2001)
Arthur Andersen World Headquarters ? Chicago, IL, 6/1999 ? 4/2001
Instituted organizational direction and goals and conveyed the company vision to all employees. Delivered performance evaluations, and implemented reward system for innovation, risk-taking, and excellent performance and efforts to satisfy both internal and external customers. Provided honest and timely feedback to employees, and addressed performance issues with directness and sensitivity.
AIRBORNE EXPRESS, Chicago ? IL 6/1993 ? 6/1999
Field Service Supervisor
Involved in the strategic planning and in conceptualization of business development strategies. Spearheaded completion of operations according to timelines.
EDUCATION AND CREDENTIALS
Master of Science in Management, Human Resources, 2011
KAPLAN UNIVERSITY ? Chicago, IL
Bachelor of Science in Management, 1995
DEPAUL UNIVERSITY ? Chicago, IL
Concentration in Human Resources
TRAININGS
Dealing with Difficult Customers and Employees
Sexual Harassment
Customer Service
Time Management
COMPUTER SKILLS
MS Office Suite: Word, Excel, PowerPoint
Source: http://www.resumemycareer.com/re-engineering-and-functional-change-management-resume-sample/
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